Bermuda
Submitted by: Eddie on Jan 8th 2006
Menus clearly state 15% gratuity included. However, bill comes with additional 15% gratuity charge.
Not good business sense at all. Very deceptive.

Reply #1 submitted by: Elan Kornblum, Publisher on Jan 8th 2006
That must have been a mistake. That should not have happened. I will speak to the owner about it.

Reply #2 submitted by: Eddie on Jan 9th 2006
First I questioned the waitress who did not know how to respond. Upon exiting, I brought this to the attention of a man who appeared to be a manager. I politely told him that it would be my pleasure to tip the waitress but that if the menu reads "15% gratuity included" I should not be charged again. This fellow refused to acknowledge my concern. I don't care how fancy they want to appear to be; if they are trying to pull a fast one on me I'll never go back and will caution my friends to avoid the place.